At Plextec, they do what they say they’re going to do, and if they make a promise, they will deliver – or over-deliver – on that promise. I think they’re great and they’ve got a really good support team. Todd and his team are available well beyond office hours – if there’s a crisis that needs attention, they can do that, which is greatly appreciated. If you’re working late and you’ve got an issue, or first thing in the morning and you need to connect with them – it’s great knowing that they’re there. All the team players are approachable. There are no dumb questions – they understand that you might have limited knowledge and they work you through that.
I think the pricing is fair for the services. When you have a relationship where you trust someone, and they operate with integrity, you’ll gladly support any recommendations they have for you, and that’s where our relationship has grown. I mean, Todd’s been to my home. I happen to live in the area, but the point is, he went out of his way on a Friday night to get a workstation to me and he got us up and running.
It’s been a good relationship, that’s for sure.
- Ed Nowak, Roth Nowak Insurance Brokers
I contacted Todd in the summer of 2009; I was having problems with my tech on site. So I was out looking and Todd was highly recommended, and in fact the fellow said “on a scale of one to ten, he’s an eleven”. And I’ve got to agree with that. So Todd came into my office, brought in equipment, pretty well knew what we had here … and got us up and running. It’s been five years, and he’s never been back in my office since.
We’ve also changed as Todd developed his business and offers me different services which we’ve engaged him on – we now have no equipment in our office other than a modem and a router and a switch. Todd has all of our equipment – Todd has my life! I do trust him. It’s fairly easy for us to open new offices as well because of the way Todd can do business for us. It’s the least of my worries, let’s say that, opening a new office. It’s very seamless – they try to do any servicing during off-hours so we’re not down.
I would definitely recommend Plextec to others.
- Terry Finnegan, Finnegan Insurance
We’ve been with Plextec for four or five years, and I would say we moved to their hosting service about three years ago. I think they’re great. They were referred to us and… they kind of restructured our IT and eventually centralized it – they’re housing the servers and everything like that. Any time we have any questions regarding something they’ll always tell us – if we need advice on something, they’re always very helpful.
If we ever have an issue they’re on top of it very quickly where we call them they get back to us – they’re very responsive and really knowledgeable. There’s never been a situation where they’re not able to help or resolve the situation. I normally get Francisco on the phone – he’s very personable and he knows his stuff inside and out so he’s very quick to find a solution if we’re having a problem. [Desi and] Robert [are] also very knowledgeable too.
- Joe Craparotta, ICD Insurance, Vaughan